Refund policy

Refund & Return Policy

We stand behind our products. If something arrives damaged, defective, or incorrect, contact us within 30 days of receiving your order and we'll make it right.

Returns You have 30 days after receiving your order to request a return. Items must be unused and in their original packaging. Contact us at admin@leverheadespresso.com and we'll walk you through it — no hassle.

Damaged or incorrect items Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, reach out right away with photos and we'll make it right.

Exchanges The fastest way to get the right item is to return the original once approved, then place a new order.

Cancellations You can cancel your order any time before it ships. Just reach out at admin@leverheadespresso.com and we'll take care of it.

Refunds Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — your bank may take a little additional time to post it.

European Union If your order ships to the EU, you have the right to cancel or return within 14 days of receipt for any reason, provided the item is unused and in its original packaging.